Returns & Exchanges
At Museum Shop, we want you to be completely satisfied with your purchase. If a curated item does not meet your expectations, we offer a hassle-free return or exchange within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original museum-grade packaging, ensuring all tags and certificates of authenticity are included.
Ship the Item
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our curators inspect the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing